Network and Voice Recovery
Network and voice connectivity are crucial factors for you to consider when preparing a business continuity and disaster recovery (BC/DR) plan. The inability to receive or deliver calls could compromise the public’s perception of your business’s dependability and ultimately jeopardize its overall recovery.
A comprehensive BC/DR plan should address the following issues:
- WHAT resources will be used to protect and access your company data?
- HOW will calls be made if your business’s voice network is down?
- WHO will customers contact if they cannot reach your business?
Our flexible communication solutions can help meet each of these recovery needs by working in conjunction with Business Recovery Center (BRC) and Mobile Recovery Center (MRC) workspace facilities to minimize interruption time and provide you with a complete recovery.
By providing multiple network recovery solutions, we seamlessly connect you to your business-critical data.
- Satellite — Our single channel per carrier satellite solution equips you with real-time point-to-point data access and communication with company branches across the United States.
- Wireless Point-to-Point Connection — Through an unobstructed line-of-sight connection between antennas, wireless point-to-point is able to extend an existing fiber network from your data center to an MRC located outside of your facility.
- Hitching Post — Our hitching post recovery option provides voice, data and power connectivity to an MRC through a permanently installed connection point.
We provide multiple voice continuity solutions that address the immediate need to reroute local phone systems, be it a local phone outage that lasts a few days or a major disaster that requires an extended recovery operation.
- Voice over IP — During a disaster recovery, time is of the essence. Our voice over IP (VoIP) systems are easily set up and configured to meet your specifications. VoIP operates alongside existing private branch exchanges or other telephone equipment to allow you to extend your voice capabilities to remote locations.
- Automatic Call Distribution — An additional feature to our VoIP solution is automatic call distribution (ACD). The ACD system uses a routing strategy to direct calls and improves call center efficiency by matching incoming phone calls with relevant data.
- Flex Voice — Flex Voice gives you the ability to establish full voice connectivity wherever there is an Internet connection. It also replaces the need for long-term contracts with telecommunications providers.
- Tier 1 Voice Solutions — Our Tier 1 voice recovery and business continuity services allow you to regain control of incoming calls and reroute them according to a predefined plan. You can immediately make changes to your call rerouting plan through a web-based interface.