Who is Rentsys Recovery Services?

We’re a company that provides dedicated disaster recovery services focused mainly on delivering product from our facilities to the customer so that they can recover locally. That’s what all of our solutions were built on.

We started in the early '90s providing Quickship services as an offshoot of a computer rental company. That’s where our inventory was originally built, but as time went by we found that our customers required a more dedicated inventory. After a few years we separated away from that computer rental company to become a dedicated disaster recovery provider.

What does Rentsys Recovery Services do?

Who is Rentsys Recovery Services?Rentsys Recovery Services creates flexible recovery strategies that provide complete recovery solutions no matter the situation or location. Our services include industry-leading Mobile Recovery Centers, voice and network recovery and Quickship of IT hardware.

At our regional recovery facilities, we provide colocation of your critical hardware, traditional hot site recovery and fully managed data backup services.

These services can be combined to provide you with a complete solution that is fully testable at the location of your choice. Our goal at Rentsys is simple: to build solutions that meet the needs of today’s businesses by bringing people and technology together.

Every disaster is different, which is why we let you define it. With our support, you decide what you need and when you need it, and then we see you through it. From mobile to fixed-site, from technology to telecommunications, we have your recovery needs taken care of.

What types of businesses do you serve?

We have customers that range from the largest companies in North America to the smallest community bank or credit union.

There are a lot of options in the marketplace. Why choose Rentsys?

We offer full disclosure, which is a unique overall business model inside of such a high-risk industry as disaster recovery. We will share with you where our customers are located within a certain radius of the facility that you’re trying to cover.

Also, we always have the right infrastructure, and we’re always investing in new technology. We don’t rely on third-party companies to come in during a disaster. We’re not a virtual company when it comes to delivering infrastructure. If it’s on your contract, we have it inside of our buildings.

That’s what’s different about us, and that’s why our customers choose us.

Can companies just rent your services at the time of the disaster?

Can a company rent the services at time of disaster without having a contract? That’s the most common question that we get. In our name it says “rent,” which might lead people to believe that they could actually call to reserve our services at time of disaster, but the real answer is "no."

You have to have a contract with our company in advance of an event for the specific reasons that we have to invest in the technology and all the resources and the staff to have your solution on standby and waiting for you in the event that something happens.

Why do your solutions have to be precontracted?

The agreements that we have in place with our customers are based on a long-term relationship. There’s a lot of planning that goes in place.

Up front, we develop a customized strategy around our deployment of both communications and office technology, as well as imaging of desktops and the software and applications that the customer will be recovering. Because of the time that goes into this process, a company wouldn’t have a great chance of success by calling us the day before they want their solutions delivered to them.

Each customer’s specific plan is developed by testing the solutions and making any necessary modifications over a certain period of time. That’s why we strongly encourage new customers to test within the first six months, so that if they do have any kind of event, we have proper documentation on our end to be able to support them.

What kind of testing options do you offer?

We have two types of tests. The first type involves a client testing their solutions at one of our facilities. The test is based on their specific requirements for communications, hardware and software, and they are very short (in most cases, less than a day) because we already have all the equipment set up for them. In the disaster recovery market, this type of test has been the standard for two or three decades.

The other test that we are seeing more and more of is testing on-site at the client’s location. That’s one of the unique features of a mobile product: being able to deploy a customer’s recovery solutions right in their front parking lot so when they’re testing it’s a real-world representation of how a disaster scenario is going to play out.

Are there minimum testing requirements?

We test everything from a single desktop being sent out to a small customer who is wanting to simply test their image and make sure that it can be recovered locally to a full-scale mobile contact center solution in which 500 call center employees can recover via satellite. Our testing capabilities are very flexible, very customizable and ad hoc.

How quickly can a test be scheduled?

In most cases, with less than 30 days’ notice we can create a test for our customer and have it on-site and executed.

What are the advantages of testing on-site at the customer's facility

Most employees never get to touch disaster recovery. Let’s be honest: Disasters don’t happen to every company. There are companies who have never had a disaster, yet they have to expect that they will and base their disaster recovery contracts and solutions on the worst-case scenario.

When we deploy a Mobile Recovery Center (MRC) in a customer’s parking lot, it becomes tangible. The CIO or the CEO who holds the budget actually gets to touch disaster recovery for the first time. They walk through the MRCs, sit down and make a phone call, and it becomes a real test, a real event, and they get it. A lightbulb immediately goes off in their minds. This happens every time we do a test for the first time with a new customer coming onboard.

We obviously want our customers to test on-site. It’s a great validation of what’s going to happen during a real event.

When did Rentsys begin offering mobile recovery?

In the early 2000s we entered into the mobile recovery business after building up an inventory of technology, including desktops, laptops, servers and networking equipment. This allowed us to be able to provide our clients with a complete local workspace infrastructure. Then, through some strategic acquisitions, we developed a fleet of mobile recovery trailers that could go from point A to point B anywhere in the U.S. and Canada within 48 hours.

As completely self-contained units, these mobile workspaces provide the power, communications and HVAC resources necessary to get a business up and running again. Our clients also have access to the inventory of Quickship technology that can be deployed along with the unit.

What were the benefits of implementing mobile recovery?

Implementing mobile recovery allowed us to accommodate large-scale recoveries. For example, we went from recovering 50 to 75 call center employees in one of our fixed-site facilities to recovering 500 to 1,000 employees of a large enterprise company. Because of the mobility of our Mobile Recovery Centers (MRCs), we were able to cover all of the business’s locations — not just one location in New York or a location in Omaha, but all of their corporate facilities nationwide and in Canada.

Mobile recovery was a real game changer for the market, where the previous workspace strategy was developed around uprooting their employees and relocating to a regional fixed recovery center. As the mid-2000s came around, technology advancements made it possible for companies to deploy recovery solutions locally, making the concept of a company recovering their entire organization in their parking lot a reality.

What mobile recovery services do you offer for large enterprises?

For enterprise mobile recovery, we offer prewired, self-contained mobile workspaces with generators and cooling onboard. They are pulled by our own tractor-trailers and don’t fall under standard DOT regulations for moving a large modular building, so they can be moved around the country very expeditiously. Within 48 hours, we can be from point A to point B.

One single agreement can cover all of our customers’ locations throughout the U.S., making this solution an ideal enterprise product. Each unit can be configured as a mobile data center, workspace, contact center, call center or even a bank branch.

What about mobile recovery for small- to medium-sized businesses?

We have products that target companies that have only one location. For these types of companies, disaster recovery is a very controlled, budgeted item, so they need to have a local solution that meets their specific needs.

We can deploy a modular building that is customized to the company’s requirements as a general workspace, a mobile bank branch, credit union branch or even just a command center that can be brought in locally for a week or two and then removed once the employees can resume operations in their primary facility.

How can you provide services during large-scale disasters?

It’s not just about the technology, which a lot of us focus on, or about what resources are available during a disaster, but it’s also about the people. To be able to handle large-scale events, you have to have both available.

We are able to provide services during large-scale disasters because one, we have the largest inventory dedicated to disaster recovery in the entire country — from desktops, to servers, to routers, to switches, to printers. We are also a part of an organization that has over 4,000 employees and just under 400 field engineers that live in the areas where our clients are going through disaster events.

Outside of that, we have full-time staff members who are qualified to build networks, deploy satellite technology, load images onto desktops, drive tractor-trailers around the country and understand how DOT regulations impact a particular event.

So that’s how we handle those large-scale events — by having enough inventory on-site to be able to support multiple clients and the ability to expand our staff rapidly.

How long does a typical recovery take?

Our products are meant to give our clients some breathing room to evaluate their situation, so their recovery is based on the length of time that it takes the company to actually do that evaluation.

Large companies can assess their circumstances relatively quickly because they typically have a full-time crisis management team. Smaller companies — and even some medium companies — rely heavily on local resources and our resources as a company to support them, so it may take them a little bit longer to resume operations — sometimes 30, even 60, days.

Is Rentsys just a mobile recovery company?

Certainly that’s what we’re known for in the market. Mobile recovery is our flagship product — that’s what we have been doing the longest and most successfully throughout our history. However, we have many other products that together provide a full recovery solution.

We have three fixed-site Business Recovery Centers (BRCs) throughout the U.S. that offer colocation. Customers can bring their own technology onto our floor on a per-u or per-rack basis, and we can provide managed data storage and monitoring on top of that.

We also provide fixed workspace solutions within these facilities so a company can recover locally. Our BRCs all offer a unique advantage over other fixed-site recovery facilities because we can augment them with our MRCs.

Communications is another big part of our business. We often focus on satellite communications because we always make the assumption that in the event of a disaster there will be no power, data or voice connectivity locally. We also provide voice recovery services that don’t require a satellite; we can recover your phone infrastructure through the Internet.

When do people use Quickship technology?

Quickship is a very unique product. It’s also called dropship, or guaranteed technology replacement. With the virtualization of servers and the consolidation of data, Quickship is most often used today as a Tier 2 application.

We use the term “guaranteed technology replacement” because that’s exactly what it is. We’re going to ship a preconfigured piece of equipment to you within a specified time frame, completely configured to your requirements.

Why would my business need Quickship?

Companies often think they can just call up one of the major OEMs or their local VAR and get spare equipment shipped in at time of the event, but in most cases, that’s not going to happen. You may be their best customer today, during day-to-day normal operations, but in the event of a regional disaster, you’re one of a thousand.

What we can do is provide standby hardware that fills the gap from the time your equipment goes down to the time you’re able to obtain equipment from one of the OEMs. We can provide you with equipment that is completely configured to your specifications, loaded with all of your applications and operating systems and delivered to anywhere in the U.S. and Canada in less than 24 hours.

What is the advantage of using one of your recovery facilities?

With everything moving toward the cloud, it’s important for customers to have a direct link to their company infrastructure to allow them to recover remotely. The ability for customers to have their data backed up and accessible from our BRCs or our MRCs presents a total solution for a customer’s recovery.

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